Report a claim
Your doctor will do everything to ensure that your operation goes as smoothly as possible and that the healing process also goes according to plan. Despite all the care taken, complications can unfortunately occur. For these cases, you have lipo-protect. You can find out how to make use of your protection here.
Did something happen?
Let us know so that we can react quickly
We help you in case of damage! Simple, uncomplicated and prompt. A claim means: Complications have arisen following your lipedema treatment that need to be treated.
We will bear the costs for this! Either we will reimburse you for recourse requirements of your statutory health insurance or we will settle directly with your doctor.
What do I have to do?
  • If possible, prepare the first documents. For example, the medical report on the complication, the cost estimate for the follow-up treatment or similar. However, you can also submit documents later.
  • If you do not have these documents digitally, please scan them.
  • Then log in to your customer account (see below).
  • In the customer account you then answer a few questions via form and upload your documents.
Once you have successfully reported your claim, our service team will check whether all documents are complete. You can view the processing status of the claim in your customer account at any time. If you have any queries or missing documents, we will contact you.
Check in to the customer club now and register a claim
Entering your email will give you access to your personal lipo-protect account (if you have an existing contract).
There, you will find the REGISTER A CLAIM tab in the navigation menu. All further steps are explained there.
Log in with your email
Please send me a one-time link login via E-mail to my registered email address.
Please contact us if you have any questions or would like personal advice. (we speak English)

Monday to Saturday 8 am - 8 pm